Definition
res·er·va·tion
/rezər’vāSHən/
Noun
·
The action of reserving something.
·
An arrangement whereby something, esp. a seat or
room, is booked or reserved for a particular person.
Synonyms
Reserve –
qualification – booking
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MAKING
RESERVATION
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I would like to reserve
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A ticket
Business class
Day flight
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Could
Can
May
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I reserve a table for two for dinner tomorrow?
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I
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Would like
Am going
want
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To book a single for tomorrow.
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TAKING
RESERVATION
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Opening conversation of
Receptionist
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Yes. Sir/ Miss/ Ma’am can I help you?
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Good morning. Can I help you?
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Lestari Hotel, could I help you?
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Hotel reservation:
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What kind of room do you need?
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Would you like single or double bed?
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How long will you stay, Sir/ Ma’am?
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Ticket reservation:
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What ticket do you want?
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When will you fly, Sir/ Ma’am?
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When will you arrive?
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Refusing reservation:
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I’m sorry to inform you that all rooms/ seats/
tickets/ tables have been reserved
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I’m really sorry , I’m afraid we cannot make
any reservations for you
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All rooms/ seats/ tickets/ tables have been
reserved
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Source: Kurniawan, Eri. (2008). Communication Builder. Jakarta: Depdiknas
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MAKING
RESERVATIONS
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HANDLING/
TAKING RESERVATIONS
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RESTAURANT
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I’d like to book/ reserve a table for 2 for 8
pm tonight
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I’d like to make reservation under the name
“Elisa”
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Can we have a non-smoking table?
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How many people is the booking for?
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Under whose name the reservation should be
made?
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Can you spell your name?
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HOTEL
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I’d like to book a double room for two nights
for the next week
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Does it include breakfast?
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Is there a gym?
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What time can I check in?
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What time do I have to check out?
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How long you will be staying?
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What kind of room would you like?
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FLIGHT
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I’d like to a flight from Jakarta to
Yogyakarta on November 21
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How much is the baggage allowance?
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Can I have your name please?
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Can I have your credit card number?
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